Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment.

Ability to effectively communicate with others, oral and written Strong sales orientation.

Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver).Effectively utilize all computer programs related to Caliber's Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating.

Assist Service Advisors by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries.Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs.

Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating.

Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed.

Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and/or DRP drive-in estimates as/if assigned.

Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.

Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process provide administrative support to the daily operations of the center

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